Thank you for joining Ryt Life Connect. We at Ryt Life Private Limited (“Ryt Life”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data. This Privacy Policy applies when you visit or use Ryt Life websites, mobile applications, or related services (the “Services”). It also applies to prospective and current customers of our business and enterprise products. By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.
- How we Collect and Use your Data
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Types of Personal Data |
How We Get It |
What we do with it |
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Registration Information you provide when you create an account for yourself .Terms of the application state that it is for people who are 18 years old and above that age. · Name · Phone number
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You provide this when you sign up. |
• Enrol you in services and administer your account • Provide you with support • Maintaining the safety and security of our users, our Services, and our business • Provide announcements and communicate with you, including for marketing purposes • Provide you with and to evaluate, improve and develop the Services
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Subscription Data Sharing when the user is purchasing any of our plans, their – • Name • Phone number • Email • What plan a user bought.
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When you buy plans from our plan page.
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· Enrol you in services and administer your account · Provide you with support · Process billing, and payment information · Maintaining the safety and security of our users, our Services, and our business · Provide announcements and communicate with you, including for marketing purposes · Respond to a valid legal request. · Provide you with and to evaluate, improve and develop the Services
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Use of the Service Data you provide when you use our therapy service, including:
· Information you disclose in chat data. · Audio/Video communication. · Documents you share with your ai therapist via our chat functionality. · Content you share while using any of the group features. · Content collected from forms or tests done online.
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Through your use of the Services
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· To provide you with the Services · To personalise the services for you · To build, modify, and develop new products, features, and Services. · To conduct clinical and other academic research, internally and with approved research partners and identify summary trends or insights for use in external communications (where user information is anonymized by removal of direct identifiers such as name and contact details, or pursuant to explicit authorization)
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When you contact us.
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You provide this information to us directly
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· To respond and address your communication · To improve the Services
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Technical Data Technical information from software or systems hosting the Services, and from the systems, applications and devices that are used to access the Services, such as: · Information on the device operating system and environment · Metrics on system or App feature use · Information on system events and status |
Automatically through use of the Services
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· Create anonymized and/or aggregated data to improve and deliver our Services · Detect, investigate, and remediate stop fraudulent, harmful, unauthorized, or illegal activity (“fraud and abuse detection”) through automated and manual means · To provide you with and to evaluate, improve and develop the Services · To develop new products
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Persistent Identifiers Data collected via cookies, pixels and other tracking technologies (such as Google Analytics and Google Ads), such as: · Internet protocol (IP) addresses · Device ID · Browser type · Internet service provider (ISP) · Referrer URL · Exit pages, the pages and files viewed on our Website (e.g., HTML pages, graphics, etc.) · Operating system · Date/time stamp
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Collected automatically when you use the Services
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· To provide you with and to evaluate, improve and develop the Services · To develop new products
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- Data Sharing and Security
Our policy ensures that your data is shared only with your consent or when required by law. We only share your data with authorised personnel. We safeguard your data from unauthorized access and breaches by using strict data protection protocols to ensure the security and confidentiality of your data.
- Collection of Certain Types of Personal Information
While using our services you consent to the collection, use, and disclosure of your personal information, which includes mental health and demographic details including in certain circumstances details about your sexual orientation and sex life. We take all necessary and reasonable precautions to protect this data and only use it in furtherance of providing users with the services.
- User Rights
Our platform is designed to facilitate the exercise of your rights, ensuring prompt and efficient responses to your requests regarding data processing. We will respond to any request regarding your data rights within 7 of receipt. This period may be extended by 7 days if necessary, due to the complexity or number of requests, with prior notification.
- You have the right to refuse, or withdraw your consent at any time.
- You have the right to seek rectification or removal of your personal data as and when you deem fit.
- You have the right to demand access to information regarding whether personal data is being processed, why, by whom, the time period for its storage, criteria used for that and the existence of automated decision-making used for it.
- All information, communications, and actions taken are provided free of charge. However, for requests that are manifestly unfounded, excessive, or repetitive, we may charge a reasonable fee or refuse to act.
- If there is doubt about the identity of the person making a request regarding their data, we may ask for additional information to confirm their identity.
- You have the right to demand disclosure of your personal data to the respective authorities or any other medical practitioner. We do not sell, lease, or share personal information with third parties except as required by law or for the purposes listed in this policy.
- In instances where we are unable to take action on your request or prohibited by law from doing so, we will inform you within 10 business days, providing reasons for our inaction and guiding you on how to appeal the decision.
- You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent please contact support@rytlife.com.
- These rights extend to all services except 1-1 therapy which is governed by the client consent form and any information compiled for legal proceedings. Users do not have right to access any information relating to the notes prepared during 1-1 sessions.
- If you wish to exercise any of your rights listed in this policy please email us at support@rytlife.com
- Data Sharing and Disclosure
- Third Parties:
We only utilise third party services that agree to comply with data protection laws and standards.t the course of providing our services, we may share your personal information with selected third parties, which currently include:-
- fast2sms
- io
- Firebase
- Razorpay
- Send Grid,
- MongoDB,
- Open AI,
- Tru Tech Labs
By using our services, you consent to us sharing user data with third-party service providers to facilitate the use of our application and enhance user experience. We do not share information with third parties unless it is required for the purposes listed or such disclosure is required under law.
- For Legal Reasons:
We reserve the right to disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. Such disclosure will be limited to the extent necessary to comply with our legal obligations.
- Emergency Situations:
In rare, urgent circumstances, we may disclose your personal information when we believe in good faith that such action is necessary to protect the personal safety of users of our services or the public, or to protect our rights or property. In such cases, we will provide the minimum amount of information necessary to address the emergency.
- Business Transfers:
In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may transfer your personal information to a third party or parties in connection with the transaction.
- Breach Notification
- Breach of Protected Health Information: In the unfortunate event of a data breach that involves unsecured protected health information, we are committed to notifying affected individuals promptly.
- Discovery of Breach: A breach is deemed to have been ‘discovered’ when it is known, or, with reasonable diligence, should have been known, to any member of our workforce or our agents. This definition excludes the person(s) responsible for the breach. We maintain rigorous systems and protocols to ensure timely discovery and reporting of any such breaches.
- Timeliness of Notification: Following the discovery of a breach, we will notify affected individuals without undue delay. All notifications will be made within 15 calendar days or within the maximum time frame permitted under law after the discovery of the breach.
- Content of Notification: The notification will provide a clear description of the breach, including the types of information that were involved. It will also include recommended steps that individuals can take to protect themselves, the actions we are taking to mitigate the harm and prevent future breaches, and relevant contact information for further inquiries.
- Plain Language: We are committed to ensuring that all notifications are written in plain, easily understandable language. Our goal is to ensure that the general public can comprehend the content without difficulty.
- Methods of Notification: Notifications will be conveyed through the most effective means available to us. This includes but is not limited to sending a message to the registered phone number or email of affected individuals or through a notification via our application, with the aim to provide timely and direct communication.
- One to One Therapy Service and Client Consent Form Acknowledgment
By utilizing the 1-1 therapy service, users acknowledge and agree to consent to the terms of privacy as outlined in the Client Consent Form. This form encompasses the collection, use, and disclosure of personal and sensitive information as per the guidelines stated in the form and supersedes the terms listed in this privacy policy with respect to information collected during users engagement with the 1-1 therapy session service.
- 8. Use by Adults Only
This application is designed for and intended to be used only by individuals who are 18 years of age or older. By using this application, you represent that you meet the age requirement.
We do not knowingly target, solicit, or collect information from anyone under the age of 18. In the event that it comes to our attention that we have inadvertently collected personal information from a minor under the age of 18, we will take immediate steps to delete such information. Our action to remove a minor’s data will be prompt and will comply with applicable laws and regulations concerning the protection of children’s data.
If you believe that we have mistakenly or unintentionally collected personal information from a minor, please notify us immediately at support@rytlife.com. We appreciate your cooperation in ensuring the safety and privacy of minors in the use of our application.
- Data Retention
In furtherance of using our services we collect, use and store some of the information you provide. While we retain data while you use your account, and upon deletion of your account we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and as anonymized data retained for the purpose of improvement of our services or for research in the manner listed in clause three of this policy. All other personal information is automatically deleted within 90 days of deletion of your account.
- Updates and Modifications
We reserve the right to modify this Privacy Policy at any time. As we improve, alters and expand our Services, the privacy policy will be altered to reflect these changes. All changes, including but not limited to stylistic or grammatical changes will be posted and notified on our website and app, ensuring you are always informed about our data collection and use processes. We encourage you to review this policy periodically.
- Consent
By using our services, you agree to the collection, use, and sharing of your personal data as outlined in this Privacy Policy. We will obtain your explicit consent for the collection of sensitive data, such as health-related information, through clear, affirmative action’s such as ticking a checkbox or clicking a consent button.
Consent granted by you encompasses the collection, processing, and sharing of your personal data as necessary for the provision of our services, improvement of user experience, and all other terms listed in this privacy policy.
If you do not agree with the entirety of this privacy policy please do not use our services.